Sr. Customer Service Representative

Fencing Supply Group Acquisition LLC • Charlotte, NC

24d

About The Position

The Channel Sales Administrator is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The Channel Sales Administrator is the primary internal customer point of contact for the National Accounts Sales Team members.

Requirements

• 5+ years of relevant experience in fence industry, with a focus on commercial and industrial job work.
• Comfort quoting technical jobs, familiar across categories (ornamental iron, gates, framework, fabric).
• Understand of commercial jobs – solar, data, DOT.
• Proven customer support experience in a large-scale B2B environment.
• Ability to adapt/respond to multiple priorities with a calm and professional demeanor.
• Excellent communication skills, including phone etiquette and active listening, and excellent notetaking.
• Construction scheduling or distribution scheduling experience is strongly preferred.
• Technical skills – Microsoft Suite, Salesforce (or other 3rd party equivalents). Exposure and comfort quoting in ERP environment.

Nice To Haves

• Construction scheduling or distribution scheduling experience is strongly preferred.

Responsibilities

• Primary owner of day-to-day relationship with high-volume customers, ensuring timely and accurate quotes.
• Coordinates all quote activities with their assigned sales representatives and keeps sales representatives abreast of any issues, opportunities, and developments.
• Develop large quotes with multiple SKUs, categories, solutions and delivery points.
• Serves as a liaison between national and local commercial teams.
• Comfort quoting all categories offered, including but not limited to fabric, framework, ornamental iron and gates. Offer bundled fencing solutions to large, scale customers.
• Provide technical support and solutions on multiple commercial and industrial job types – e.g., data centers, solar farms, truck load stock, DOT.
• Partner with local outside sales representatives on team selling activities, quote to sale conversation and customer service.
• Track jobs awarded jobs and monitor win/loss percentage; identify reasons for losses and areas for improvement.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Interacts with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Prospects qualify and generate sales within the company’s established trading partners.
• Responds to requests for bid and develop relationships with the national account sales team or end user.
• Interact with the procurement team to understand current costs for quoting and lead times.
• Orders materials from vendors or plants and communicates to customers any changes- tracks fulfillment/delivery timing
• Effective sharing of information and close collaboration among account specialists are vital for operational continuity and team development

Benefits

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks – Discounts on products and services with companies nationwide.
• 401k Retirement Program with strong company match
• In addition to the benefits program, Binford Supply also provides employees a competitive wage, career advancement, and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees