Sr Customer Service Representative

Americold • Portland, ME

2d

About The Position

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites. What You’ll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned. • Senior Level—Essential Functions o Maintains and ensures favorable contacts with customers. o Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites. o Participates in training and coaching on customer service functions. o Provides coaching and directs the customer service work in applicable locations.

Requirements

• High school diploma or general education degree (GED) preferred
• 2- 4 years of work related experience.

Nice To Haves

• Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills

Responsibilities

• Respond to inquiries, processing orders and handling complaints
• Greeting visitors
• Telephone responses
• Scheduling
• Clerical duties
• Handle and resolve complaints
• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned.
• Maintains and ensures favorable contacts with customers.
• Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites.
• Participates in training and coaching on customer service functions.
• Provides coaching and directs the customer service work in applicable locations.

Benefits

• Our associates know the answer to the question What’s in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being.
• When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees