Sr. Customer Service Representative

Genuine Parts Company • Cedar Rapids, IA

4d

About The Position

Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a workplace built on teamwork, comprised of team players who take pride in a job well done while consistently achieving results that exceed our customer’s expectations.

Requirements

• Typically requires a high school diploma or GED
• Five (5) or more years of related experience or an equivalent combination.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries.
• Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Collaborate with stocking inventory management to meet customer requirements.
• Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory.
• Expedites backorders and purchase orders to meet customer needs.
• Work directly with the customer to determine the most cost-effective shipping method for orders.
• May handle customer and supplier returns.
• May have dedicated account responsibility.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Performs other duties as assigned.

Benefits

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees