Sr. Customer Service Rep.

St. Luke's Hospital - MO•Chesterfield, MO

16h

About The Position

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. Position Summary: Employee will be responsible for explaining billing statements in a clear patient-friendly manner and ensure patients understand, charges, insurance coverage and payment responsibilities. Employee must be detailed oriented and able to manage multiple tasks while maintaining accuracy. Must have the capacity to remain calm and composed in a high-pressure or emotionally challenged situations and be skilled in de-escalating and guiding conflicts and guiding patients toward resolution. Must be proficient in accurately documenting conversations and patient interactions with the hospital billing system to ensure records are clear and compliant with HIPAA and hospital standard. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

High School Diploma or equivalent is required.

Nice To Haves

Medical Billing and terminology experience is preferred.

Responsibilities

Explaining billing statements in a clear patient-friendly manner
Ensure patients understand charges, insurance coverage and payment responsibilities
Manage multiple tasks while maintaining accuracy
Remain calm and composed in high-pressure situations
De-escalate conflicts and guide patients toward resolution
Accurately document conversations and patient interactions with the hospital billing system
Promote teamwork with all members of the healthcare team
Performs duties in a manner consistent with St. Luke’s mission and values