Customer Service Rep Sr

Cretex Medical Component and Device Technologies • Dassel, MN

1d • $27 - $41

About The Position

About Cretex Medical
Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping and device assembly. Learn more at www.cretexmedical.com.
Position Summary:
The Sr Customer Service Representative will be responsible for serving as the primary customer contact from quotation through delivery. This position will ensure customer satisfaction and work to build the customer relationship.

Requirements

• High school diploma or equivalent
• 5 years of customer service experience in a manufacturing environment
• Production scheduling experience
• ERP systems experience
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask

Nice To Haves

• Degree in Business or a related field
• Continuing Education; including participation in local chapters, associations, and/or organizations

Responsibilities

• Proactively provide customers with the information they need regarding their products
• Build and maintain customer relationships in a professional timely manner
• Provide account management responsibilities for key customers
• Facilitate conference calls, webinars, or face to face visits with customers and other team members
• Provide sales order entry updates and changes and order acknowledgements
• Review contracts and order tracking
• Enter and maintain customer quotes, including tracking the appropriate codes in the ERP system
• Verify POs, quotes, and contracts for accuracy: price, quantity, delivery, and revision level
• Maintain and send open order reports as needed or required by the customer
• Ability to resolve customer issues directly or working with others in the organization
• Resolve customer issues directly and escalate issues to the leadership team as needed
• Issue customer return merchandise authorizations and communicate details to all internal and external contacts
• Monitor job progress to ensure that the delivery dates are met and verify on time delivery
• Manage VMI, Kanban, and safety stock
• Work with sales representatives and customers for acquiring forecasts as needed
• Participate in backlog meetings with production/scheduling teams and proactively update the customer
• Train and mentor the customer service representative position
• Partner with the other business segments: sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve

Benefits

• Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
• Cretex’s medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
• Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
• (Some benefits are subject to eligibility criteria.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED