Sr. Customer Quality Lead
About The Position
As a Sr. Customer Quality Lead, you will be responsible for leading customer-facing quality activities across the Americas, ensuring alignment between customer expectations and global manufacturing operations. Your role will focus on driving quality excellence, managing customer relationships, and ensuring effective resolution of quality issues while maintaining the highest standards across products and processes. About the Job: Serve as the primary point of contact for all customer quality-related topics across the Americas. Lead customer communication during complaint investigations, from initial feedback through final resolution. Collaborate with global manufacturing and quality teams to ensure alignment and timely issue resolution. Analyze quality testing results and provide recommendations to improve manufacturing processes and product quality. Identify trends, deviations, and opportunities for continuous quality improvement. Manage multiple complex quality projects to ensure adherence to standards and achievement of business objectives. Evaluate and report on quality performance, sharing insights with cross-functional teams including Sales, Product Marketing, and Business Development. Ensure consistent execution of quality processes and procedures across regions and stakeholders.
Requirements
- Bachelor’s degree required.
- 7–10 years of experience in quality, manufacturing, or related fields.
- Strong analytical skills with the ability to interpret complex data and drive decisions.
- Excellent communication skills, with experience interacting directly with customers.
- High attention to detail and strong problem-solving capabilities.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Collaborative mindset with the ability to work cross-functionally across global teams.
Nice To Haves
- Experience working with global manufacturing organizations is preferred.
Responsibilities
- Serve as the primary point of contact for all customer quality-related topics across the Americas.
- Lead customer communication during complaint investigations, from initial feedback through final resolution.
- Collaborate with global manufacturing and quality teams to ensure alignment and timely issue resolution.
- Analyze quality testing results and provide recommendations to improve manufacturing processes and product quality.
- Identify trends, deviations, and opportunities for continuous quality improvement.
- Manage multiple complex quality projects to ensure adherence to standards and achievement of business objectives.
- Evaluate and report on quality performance, sharing insights with cross-functional teams including Sales, Product Marketing, and Business Development.
- Ensure consistent execution of quality processes and procedures across regions and stakeholders.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match and annual contribution
- Paid time off and 11 holidays
- Flexible and remote work options
- $850 Lifestyle Spending Account
- Tuition reimbursement (up to $20,000)
- Lean Six Sigma certification and career development opportunities
- Life, disability, and voluntary insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
