Sr Customer Quality Engineer

Safran Group • Carson, CA

28d

About The Position

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Sr. Customer Quality Engineer you'll play a pivotal part on our Quality team. This position contributes to our vision by: - Customer Interface & Communication - Act as the main point of contact for customer quality concerns and audits. - Manage customer complaints, nonconformance reports (NCRs), and corrective actions. - Maintain regular communication with customer quality representatives to ensure transparency and trust. - Coordinate and participate in customer meetings and reviews (QRQC, 8D, FAIR reviews, etc.). - Issue Resolution & Root Cause Analysis - Lead or facilitate investigations of customer-reported issues using structured problem-solving methods (5 Whys, Fishbone, 8D, etc.). - Ensure timely containment, root cause identification, and implementation of effective corrective and preventive actions. - Verify and validate the effectiveness of implemented actions before closure

Requirements

• Strong knowledge of AS9100 / ISO 9001 standards.
• Experience with 8D, FMEA, SPC, PPAP, FAIRs, and other quality tools.
• Proficiency with ERP and quality management systems (SAP, EtQ, etc.).
• Excellent communication, problem-solving, and analytical skills.
• Fluent in English (additional languages a plus).

Responsibilities

• Act as the main point of contact for customer quality concerns and audits.
• Manage customer complaints, nonconformance reports (NCRs), and corrective actions.
• Maintain regular communication with customer quality representatives to ensure transparency and trust.
• Coordinate and participate in customer meetings and reviews (QRQC, 8D, FAIR reviews, etc.).
• Lead or facilitate investigations of customer-reported issues using structured problem-solving methods (5 Whys, Fishbone, 8D, etc.).
• Ensure timely containment, root cause identification, and implementation of effective corrective and preventive actions.
• Verify and validate the effectiveness of implemented actions before closure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees