Sr Customer Program Manager - 2245

Kioxia • Santa Clara, CA

9h

About The Position

The Senior Customer Program Manager (Sr. CPM) is the accountable program owner for assigned strategic customer accounts across all qualification and sustaining activities. This role maintains comprehensive ownership of the customer’s product portfolio — including legacy products in sustaining, active Pre-JQ and JQ programs, and future roadmap introductions. The Sr. CPM serves as the primary point of contact between the customer and KIOXIA for qualification-related matters, ensuring structured planning, disciplined execution, and consistent communication throughout the product lifecycle. While CSE, JQE, and CQE teams execute technical validation and quality activities, the Sr. CPM owns program coordination, milestone control, and alignment to customer acceptance requirements. This is a senior-level role defined by scope, complexity of account ownership, customer-facing leadership, and independent program control.

Requirements

• 6–10+ years of experience in program or project management within enterprise hardware, firmware, storage, or semiconductor environments.
• Demonstrated experience managing multi-generation product portfolios within a strategic customer account.
• Proven experience serving as the primary customer-facing lead for structured technical programs.
• Strong understanding of NVMe and/or SAS product lifecycles and firmware release workflows.
• Advanced competency in schedule management, dependency tracking, and risk forecasting.
• Strong communication and presentation skills with the ability to synthesize complex technical updates into structured program reporting.
• Bachelor’s degree in Engineering, Business, or related field (or equivalent experience).

Responsibilities

• End-to-End Customer Product Portfolio Ownership
• Primary Qualification Interface Between Customer and KIOXIA
• Subject Matter Expertise on Customer Product Requirements
• Qualification Planning & Execution Control
• Risk Management & Escalation
• Executive & Account-Level Reporting
• Collaboration Within CTS

Benefits

• Investment in you Offering opportunities for career growth and personal development training
• Open-minded management Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Excellent medical and non-medical benefits, 401(k) matching, pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level