Sr. Customer Marketing Manager
About The Position
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a strategic and highly motivated Senior Customer Marketing Manager to join our Global Marketing and Advocacy team. As our Senior Customer Marketing Manager, you will be the architect of three critical pillars: the Customer Win Database, the Customer Referral Engine, and the Global Story Program. Your goal is to move beyond the occasional "quote" and build a systematic pipeline that allows Sales to find the right reference in seconds and Marketing to deploy high-impact stories across the globe.
Requirements
- 7+ years of experience in Customer Marketing, Advocacy, or Sales Enablement within the Business-to-Business (B2B) Software as a Service (SaaS) or Data Center space.
- Strong knowledge of structured data management, possessing a "Librarian mindset" to transform disorganized information into a searchable database usable by global teams at any time.
- Proven ability in high-level storytelling and executive engagement, with a "Journalist heart" capable of interviewing Chief-level (C-level) executives to extract meaningful value propositions.
- Expertise in modern marketing technology, including professional proficiency in Salesforce, advocacy platforms, and the application of Generative Artificial Intelligence (GenAI) to accelerate content production.
Responsibilities
- Architect the "Win Room" Customer Database. You will design and maintain a centralized, searchable database of "Why We Won" insights, categorizing victories by solution and digital transformation outcomes to provide Sales with real-time "Win Flashes".
- Build the Customer Referral and Advocacy Engine. You will collaborate with top-tier clients to launch a formal referral program that incentivizes customer-to-customer introductions while maintaining a high-fidelity Reference Bureau to ensure advocates remain engaged.
- Lead the Global Story Program for Content Standards. You will ensure all multimedia storytelling—including video testimonials and technical webinars—meets organizational standards for a "tech-first" narrative, shifting focus from storage efficiency to digital velocity.
Benefits
- Comprehensive health, wellness, and retirement plans with extensive benefits starting on Day 1.
- Unlimited Paid Off plan and flexible schedules to support your personal and professional well-being.
- Opportunities for continuous learning and professional growth within a global industry leader.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
