Sr. Customer Leave Data Specialist

Voya Financial • Minneapolis, MN

1d • Hybrid

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Job Description Profile Summary: The Sr Customer Leave Data Specialist leverages technical skills and leave management expertise to load data, resolve wide ranging issues, identify root causes and collaborate with other departments. Profile Description:

Requirements

• Must have a minimum of BA/BS degree or equivalent
• 5-10 years of experience working in a technical role
• Must have proficient knowledge in both EDI and Leave Processes.

Responsibilities

• Analyze and load leave history & takeover data for leave management clients
• Perform triage, root cause analysis, and corrections to data issues reported by internal resources
• Work cross functionally with other departments to gain “big picture” understanding of how the file and data impacts customer.
• Work with Process Owners to develop and maintain Process documentation
• Coordinate fixes or improvements to data issues across multiple departments
• Develop and communicate action plans for outstanding data issues
• Track on-going operational metrics and establish standards for H&T data by vendor
• Execute testing on new product releases for data processing related changes
• Execute tasks related to operationalizing new Process and tool improvements
• Coordinate and complete software release testing and UAT testing on outstanding work Requests
• Identify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or quality
• Process ad hoc test and production files
• Exercise independent judgment in escalating issues to management
• Serve as an internal point of escalation when a manager is not available
• Act independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager.
• Work with product and sales on road-mapping and product enhancements.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level