Sr. Customer Development Manager, Chewy

Colgate • Overland Park, KS

23h

About The Position

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be! Hill’s Pet Nutrition is a multi-billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Diet brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work! The Sr. Customer Development Manager (CDM) will be responsible for implementing Hill’s retail environment & brand strategies to accelerate growth and market share, secondary objectives include margin while spending within gross-to-net guidelines. CDMs at this level will have to focus on a larger, more complex customer delivering higher net sales, customer reach, larger geographical footprint, stronger marketplace influence, higher customer sophistication, and other customer complexities. Strong leadership is needed to engage the customer at the highest level with strategic plans.

Requirements

• Bachelor's degree
• 7+ years of commercial experience in consumer packaged goods or related industry (including combination of progressive roles of field sales, corporate sales, marketing, finance and/or customer service)
• Experience managing complex key accounts/headquarter accounts with multiple customer engagement levels
• Proficient computer skills, particularly in Excel and Analytical tools

Nice To Haves

• 2+ years experience in ecommerce customer management and/or digital marketing
• Direct previous experience working with Chewy
• Experience working in CPG

Responsibilities

• Collaborates with Hill’s Business Development Manager & Retail Marketing team to execute the Hill’s retail environment and brand growth plans within investment guidelines
• Establishes internal cross-functional partnerships with Marketing, Digital, Insights/Analytics and Supply Chain to deliver superior customer engagement and accelerated growth
• Connect the Dots - you have a pulse on the big picture and awareness of competitor activity to identify areas of opportunity for products and programs
• Customizes specific programs & 6P strategies with Shopper Marketing that incorporate consumer insights to drive incremental sales
• Leads change and proactively maintains a detailed understanding of the customer and the drivers of growth
• Leverage complex data sets and analytical tools to diagnose business opportunities and challenges
• Use multiple data sources to create fact-based selling stories, in order to influence & collaborate with key stakeholders to implement joint growth initiatives that achieve our commercial goals
• Owns the day-to-day customer engagement at the Buyer/Vendor Manager level to influence and gain support of our go-to-market plans
• Builds and maintains accurate volume, promotion and spend forecasts in Atlas, reflecting baseline sales and promotional plans
• Timely management of customer payments
• Drives forward actions in monthly discipline meetings to review actuals plus plan-to-go with manager, Business Development Manager & Finance

Benefits

• Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements.
• Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year).
• Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level