Sr. Customer Development Analyst

Kenvue•Jersey City, NJ

4d•Hybrid

About The Position

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. The Senior Customer Development Analyst is a meaningful role that allows us to improve our partnership with our retailers by providing category solutions and insights that drive profitable Omni category growth. In this role, a successful candidate will partner with a specific customer team in the development and execution of category reviews, merchandising plans, provide insights through the collection of relevant market trends and shopper research. You will have the opportunity to work on beloved brands such as Neutrogena®, Aveeno®, Tylenol®, Zyrtec®, and Band-Aid®.

Requirements

Bachelor's degree required
Minimum of 2 years prior experience in customer sales, merchandising, analytics or in a consumer products environment required.
Ability to work effectively within a dynamic, complex matrix, changing environment.
Ability to draw key insights that are actionable and will drive growth.
Ability to summarize and influence decisions through data.
Ability to assess marketplace and various consumer retail business models.
Intellectual curiosity: Challenge the status quo and search for creative solutions that can improve the way of doing things. See the possibilities; willing to experiment and pursue new ideas.
Advanced Excel, PowerPoint and SharePoint skills are required.

Nice To Haves

Working knowledge of the following data tools: syndicated scan, shopper panel and assortment optimization tools (Nielsen and/or Circana), ad tracking (Numerator), and PowerBI preferred.
Ecommerce and omnichannel experience preferred.
Prior experience with JDA or other space planning software is preferred.
Role will require up to 20% domestic travel.

Responsibilities

Focused on strategic categories that are essential for the growth of the customer and Kenvue.
Drive sales growth by uncovering business opportunities via deep-dive analytics, independently discerning trends and providing insights-based recommendations.
Data sources include: retailer loyalty data, syndicated data (Circana/Nielsen), marketplace, numerator, eCommerce data sources and HH Panel Assessments.
Ensures data is accurately formed, reported, and error-free through careful review and refinement prior to performing analysis.
Provides high quality, unbiased category management recommendations to customer retailers and field sales to enable them to drive traffic, increase market share and improve efficiencies.
Collaborate with Customer Development Managers to evolve promotional plans, evaluate the impact of pricing and track competitive marketplace activity to unlock internal and external growth opportunities.
Work with internal partners to provide voice of customer to craft our go to market initiatives and to provide an understanding of the external marketplace.
Provides SKU optimization recommendations by providing shopper, category, brand and/or customer insights to support strategies and recommendations for customers.
Integrate Omni-channel initiatives into analysis of business results.
Leads strategic initiatives outside of day-to-day analytical support.
Mentors/coaches junior members of the team.