Sr. Customer Business Partner - Adult & Feminine Care

Kimberly-Clark • Bellevue, WA

8d • Hybrid

About The Position

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. The Senior Customer Business Partner (Sr. CBP) is accountable, as an individual contributor, for all aspects of building, selling, and executing joint business plans that deliver the objectives of the Amazon and Kimberly-Clark business within the Adult & Feminine Care (AFC) Team. The primary commercial objectives include but are not limited to net sales, share, and sale inputs/ controllables for AFC at Amazon. The Sr. CBP will conduct Joint Business Planning alongside key customer contacts to gain alignment on goals and plans. This role will collaborate with various stakeholders to execute the plan and check/adjust as necessary to achieve agreed upon goals. Internal to Kimberly-Clark, the Sr. CBP is responsible for leading key planning processes and engagements for assigned customer/BU(s) including Annual Operating Plan and Business Planning Processes, ongoing communications, and others as needed to ensure alignment with BU Strategies and adherence KC planning policies and processes. The Sr. CBP will collaborate with cross function customer team members as needed to better analyze, build and execute the business plan.

Requirements

• Bachelors degree
• 4+ years of progressive experience in exempt/upper-level management of customer development, and proficient in customer, category and trade management
• Experience presenting to Executive Level staff
• Strong record of exceeding sales objectives
• Strong negotiation skills as well as strong oral, verbal and written communication skills, results and strategy orientation, business intuition, business management and planning, brand management, leadership, building strong relationships, statistics and quantitative business analysis, change management and team management

Nice To Haves

• Knowledge of forecasting and experience with supply and demand
• Experience working in Consumer Package Goods (CPG) industry and K-C customer/retailer accounts and familiarity with Amazon/Amazon eco-system
• Digital commerce experience
• Track record of developing and executing unique solutions and innovation to customers
• Digital commerce experience
• Experience with PowerBI, SQL query tools, Edge, Profitero and Commerce IQ tools
• Experience creating actionable insights with retailer consumption data and consumer insights.
• Mentoring, networking, employee training and development, resource management, prioritization, cross-functional, superior customer service and problem solving

Responsibilities

• Own the Adult & Feminine Care relationship internally and with Amazon vendor managers
• Collaboratively build and implement the customer business plan
• Manage delivery of plan and business objectives; check and adjust, as necessary.
• Maintain trusted relationship with assigned customer to ensure KC is positioned as a trusted partner to lean on in achieving business objectives
• Accountability and ownership for delivering results by looking to solve gaps with existing resources, trade dollars and engage with BU sales as needed to solve.
• Conduct business and data analysis to build data driven recommendations for improvements and advancements.

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level