Sr. Customer Asset Management Specialist

RBGlobal•Westchester, FL

3d•$22 - $33

About The Position

This role SME for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.

Requirements

3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
Computer literate and good command of Microsoft Office.
Professional communication skills and strong business acumen.
Team player with leadership abilities.
Highly organized and able to concurrently handle multiple tasks and projects
Flexible schedule
Ability to work evenings, weekends and stat holidays as required
Must be fluent in English, both written and verbal.
Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

Nice To Haves

Spanish and French an asset

Responsibilities

Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes
Assist your Supervisor or Manager in projects as they come up
Serve as a peer role model in reference to attendance, knowledge and problem solving
Work with Sales Team and Consignor Point of Contact
Manage off-site asset disposition pickup, relocation and abandonment processes
Inform & and enforce Terms & Conditions to customers
Review asset situation and recommend next steps including relocation and abandonment
Review Site Management Specialist’s escalations and determine best path for solution
Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
Provide recommendations on process updates/changes to Supervisor
SME for Site Management Specialist
Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue
Coordinate with other departments to ensure customer satisfaction.
Flexible and willing to perform other tasks as assigned