Sr Cust Supp Mgt Professional
About The Position
Sr. Customer Support Management Professional for Honeywell International, Inc. in Houston, TX Responsibilities: Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs. Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions. Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned. Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies. Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Qualifications YOU MUST HAVE: Qualified applicants must have a Bachelor’s degree or foreign equivalent in Software Engineering, Chemical Engineering, Instrumentation Engineering, Electronic Engineering, or related field and 7 years of industrial experience (Operations or Technical Services or Software Engineering or Software Sales or Software Consulting or Software Support or Software Customer Success etc.). Full term of experience must include: experience in Alarm Management or Advanced Process Control or Operator Training Simulator or Production Accounting and Reconciliation or Process Simulation etc.; Refinery or Petrochemicals or Mining operations/ technical services experience; knowledge of Industrial customer success management or product management or project; management or engineering management; customer Industry business driver knowledge that enables customer value discussions in major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing; and ability to develop and maintain strategic customer relationships Up to 20% domestic travel required. Telecommuting permitted up to two (2) times per week. ADDITIONAL INFORMATION: Location: Houston, TX 40 hours/week Employee Referral Fee: $1500 If offered employment must have legal right to work in U.S. EOE.
Requirements
- Qualified applicants must have a Bachelor’s degree or foreign equivalent in Software Engineering, Chemical Engineering, Instrumentation Engineering, Electronic Engineering, or related field and 7 years of industrial experience (Operations or Technical Services or Software Engineering or Software Sales or Software Consulting or Software Support or Software Customer Success etc.).
- Full term of experience must include: experience in Alarm Management or Advanced Process Control or Operator Training Simulator or Production Accounting and Reconciliation or Process Simulation etc.; Refinery or Petrochemicals or Mining operations/ technical services experience; knowledge of Industrial customer success management or product management or project; management or engineering management; customer Industry business driver knowledge that enables customer value discussions in major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing; and ability to develop and maintain strategic customer relationships
- Up to 20% domestic travel required.
- Telecommuting permitted up to two (2) times per week.
Responsibilities
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
- Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
- Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
