Sr CRM Solution Consultant

ServiceNow • Austin, TX

3d

About The Position

As a member of our Solution Consulting team, you will play a pivotal role in accelerating our U.S. revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries. You will act as a hands-on technical consultant and strategic advisor, collaborating closely with Sales, Product Management, and cross-functional stakeholders to craft customer-centric solutions. This role combines deep technical acumen with strong business insight to drive high-impact engagements throughout the pre-sales cycle. What you get to do in this role: The Sr CRM Solution Consultant is a senior-level technical expert responsible for developing and positioning tailored solutions during the sales process. You’ll guide customers through discovery, design, and demonstration, aligning solutions with their business objectives while helping drive sales performance.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8-10+ years of experience in pre-sales solution consulting, sales engineering, or a similar role
• Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify
• HIGHLY prefer a Spanish speaking candidate.
• Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON)
• Proven experience conducting technical discovery sessions and designing customer-focused solutions
• Excellent communication and presentation skills across technical and business audiences
• Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams
• Ability to think strategically and operate independently in a fast-paced, remote-first environment
• Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions

Nice To Haves

• ServiceNow or other relevant cloud platform certifications are a plus
• Experience within U.S. industry verticals such as manufacturing, telecommunications, or technology

Responsibilities

• Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
• Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
• Design and deliver tailored product demonstrations that effectively highlight business value
• Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers
• Provide actionable insights and feedback to Product and Engineering teams to improve offerings
• Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
• Stay up to date on market trends, competitors, and emerging technologies
• Represent the company at key marketing and customer events, including workshops, briefings, and conferences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees