Sr. Coordinator, Patient Access (Reimbursement Specialist)
About The Position
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster.
Requirements
- High School Diploma, GED or equivalent work experience
- 1-3 years in related field preferred
- Previous customer service experience, preferred
- Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred
- Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred
- Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred
- Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
- Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
- Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
- Robust computer literacy skills including data entry and MS Office-based software programs
Responsibilities
- Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
- Responsible for reporting adverse events within the required timeframe
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups or confirmations
- Demonstrate superior customer support talents
- Interact with the patient referral sources to process new applicants
- Steward patient accounts from initial contact through final approval/denial
- Prioritize multiple, concurrent assignments and work with a sense of urgency
- Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Benefits
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
