Sr. Coordinator, Patient Access (Field Support Coordinator)

Cardinal Health

2d•$23 - $29•Remote

About The Position

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities: Assigned as point of contact for physician offices, patients, and FRM (Field Reimbursement Managers) for patients enrolled into the patient support program Process enrollments via fax, phone, and electronically as needed. Receive inbound calls and make outbound calls as needed. Track key patient metrics, analyzing data to identify trends and areas for improvement, and generating reports for stakeholders. Anticipate potential problems, refer to policies and past practices for guidance and develop and execute effective solutions. Provide additional support and handle any escalated patient cases Complete audits and provide guidance and training to junior case managers on best practices in case management, patient interaction, and navigating internal and external systems. Actively participate in initiatives to improve care delivery, streamline processes, and enhance patient experience within the patient support program. Actively communicate and support leadership with feedback, when necessary Manage recurring meetings with FRMs to discuss accounts

Requirements

5 plus years of industry experience with patient-facing or high touch customer interaction experience preferred
High School diploma or equivalent preferred
Previous Hub or Patient Support Service experience highly preferred
In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations preferred
Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
Significant experience in managing complex patient cases within a healthcare setting, preferably with a focus on specialty medications preferred
Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
Robust computer literacy skills including data entry and MS Office-based software programs

Responsibilities

Assigned as point of contact for physician offices, patients, and FRM (Field Reimbursement Managers) for patients enrolled into the patient support program
Process enrollments via fax, phone, and electronically as needed.
Receive inbound calls and make outbound calls as needed.
Track key patient metrics, analyzing data to identify trends and areas for improvement, and generating reports for stakeholders.
Anticipate potential problems, refer to policies and past practices for guidance and develop and execute effective solutions.
Provide additional support and handle any escalated patient cases
Complete audits and provide guidance and training to junior case managers on best practices in case management, patient interaction, and navigating internal and external systems.
Actively participate in initiatives to improve care delivery, streamline processes, and enhance patient experience within the patient support program.
Actively communicate and support leadership with feedback, when necessary
Manage recurring meetings with FRMs to discuss accounts

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs