Sr. Coordinator Non-Technical Customer Support

Danaher•Brea, CA

2d•$34 - $38•Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Sr. Coordinator Non-Technical Customer Support for Beckman Coulter Diagnostics Interacts with customers and Sales over the phone or via email to identify needs and determine appropriate action or escalate for further review. Booking New contracts, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May also provide in-house training on non-technical customer support. This position is part of the Client Services Department and reports to the Manager/Supervisor responsible for Contract Administration located in Brea, California and will be on-site . At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. In this role, you will have the opportunity to: Establishing close relationships with customers, business partners, and other departments to help ensure resolution of customer inquiries are addressed in a timely and professional manner Booking and maintaining new contract agreements, setting up billing schedules, shipping schedules, and managing compliance to the contract terms and conditions Partnering with the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments

Requirements

High-school diploma / GED
2+ years' experience in customer service
Ability to multi-task and use strong analytical skills with proficiency in Microsoft Office tools - including but not limited to Word, Excel, PPT and Outlook

Nice To Haves

Associate's degree / Bachelor’s degree
Contract booking and maintenance in the medical device industry.
Diagnostics contracting experience

Responsibilities

Establishing close relationships with customers, business partners, and other departments to help ensure resolution of customer inquiries are addressed in a timely and professional manner
Booking and maintaining new contract agreements, setting up billing schedules, shipping schedules, and managing compliance to the contract terms and conditions
Partnering with the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments

Benefits

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
Check out our benefits at Danaher Benefits Info.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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