Sr. Spclst , Technical Support

Merck•Rahway, NJ

13d•Hybrid

About The Position

Role Overview: As a Sr Specialist – Financial Consolidation and Close, you will be responsible for supporting and managing financial consolidation systems which is used for consolidating company financial statements. You will collaborate with business teams and other technical teams to ensure that the consolidation system (FCCS) and its supporting infrastructure is up and running all the time. Essential skills include a strong technical background, proficiency in project management methodologies (Agile, Scrum), and excellent organizational abilities and strong technical and functional knowledge on finance systems in Account to Report. What will you do in this role: · Primary point of contact for business stakeholders, IT and Oracle · Day to day support of FCCS system as part of month end, quarter end and year end close. · Monitoring batches, consolidations and backups to ensure the processes are run without fail and inform businesses about any issues and address the failures in timely manner. · Up to date with latest patch notes and test out new features, bug fixes as part of monthly release. · Perform monthly regression testing to ensure patch testing is done successfully without any issues and capture the results. Perform additional testing for any bug fixes in the patch or raise Service Request with Oracle Support for any new bugs or issues. · Timely follow-up with Oracle support on open Service Requests for issues, bugs and enhancements. Raise any new Service Requests with appropriate priority based on the severity and impact. · Work closely with business stakeholders to gather requirements for any enhancements or changes. · Collaborate with other teams wherever possible for enhancements, testing and any issues during close. · Knowledge of ITIL (Incident, problem management, Change management) · Assist the Product Owner on the tech debt remediation on archiving these systems. · Define, document, and execute tasks. Work in a team, actively participating in all phases of the project. Identify, assess, and manage risks effectively · Daily check-in with the offshore team and delegate tasks · Undertaking basic risk management activities. Maintain documentation of risks, threats, vulnerabilities, and mitigation actions. · Keeping the user guides and design documents up to date and meet the SDLC standards · Provide leadership, mentorship, and guidance to project teams, fostering a culture of collaboration and excellence. · Understand the technical aspects of the project to make informed decisions, provide guidance, and communicate effectively with the development team. This includes having a deep understanding of the technology stack, architecture, and potential technical challenges. · Work closely with the Product Owner to prioritize and refine the product backlog, ensuring that the team focuses on delivering the most valuable features.

Requirements

Bachelor’s degree or advanced degree in Finance preferred. PMP certification or SCRUM certification is a plus.
Minimum 7+ years of experience in managing consolidations systems using Oracle EPM Cloud (FCCS) and Narrative Reporting. Knowledge of ARCS, Free Form and Planning cloud is a plus. Knowledge of HFM, FDMEE and Essbase is a plus but not required.
Proficient in finance business processes and clear understanding of close and consolidation best practices. Deep functional and technical knowledge of all aspects of Oracle FCCS (e.g., Consolidations, Intercompany Eliminations, Currency Translation) and ARCS (e.g., Reconciliation Compliance, Transaction Matching).
Knowledge of SOX processes and reports to provide for SOX audits
Working knowledge of scheduling tools like Autosys
Proven experience in leading complex technical projects in a fast-paced environment.
Excellent organizational, leadership, and decision-making skills. Strong analytical and problem-solving abilities.
Proficiency in project management tools (e.g., JIRA, Trello, MS Project).
Effective communication and interpersonal skills to liaise with cross-functional teams.
Ability to manage multiple projects simultaneously and adapt to changing priorities.

Nice To Haves

PMP certification or SCRUM certification is a plus.
Knowledge of ARCS, Free Form and Planning cloud is a plus. Knowledge of HFM, FDMEE and Essbase is a plus but not required.

Responsibilities

Primary point of contact for business stakeholders, IT and Oracle
Day to day support of FCCS system as part of month end, quarter end and year end close.
Monitoring batches, consolidations and backups to ensure the processes are run without fail and inform businesses about any issues and address the failures in timely manner.
Up to date with latest patch notes and test out new features, bug fixes as part of monthly release.
Perform monthly regression testing to ensure patch testing is done successfully without any issues and capture the results. Perform additional testing for any bug fixes in the patch or raise Service Request with Oracle Support for any new bugs or issues.
Timely follow-up with Oracle support on open Service Requests for issues, bugs and enhancements. Raise any new Service Requests with appropriate priority based on the severity and impact.
Work closely with business stakeholders to gather requirements for any enhancements or changes.
Collaborate with other teams wherever possible for enhancements, testing and any issues during close.
Knowledge of ITIL (Incident, problem management, Change management)
Assist the Product Owner on the tech debt remediation on archiving these systems.
Define, document, and execute tasks. Work in a team, actively participating in all phases of the project. Identify, assess, and manage risks effectively
Daily check-in with the offshore team and delegate tasks
Undertaking basic risk management activities. Maintain documentation of risks, threats, vulnerabilities, and mitigation actions.
Keeping the user guides and design documents up to date and meet the SDLC standards
Provide leadership, mentorship, and guidance to project teams, fostering a culture of collaboration and excellence.
Understand the technical aspects of the project to make informed decisions, provide guidance, and communicate effectively with the development team. This includes having a deep understanding of the technology stack, architecture, and potential technical challenges.
Work closely with the Product Owner to prioritize and refine the product backlog, ensuring that the team focuses on delivering the most valuable features.