Sr. Control Center Operator (44616)

Inter-Con Security Systems•Vacaville, CA

13h•Onsite

About The Position

At Inter-Con we take pride in providing customized security solutions for our clients. To us, that means the right officer in the right place and at the right time. In many cases our clients desire a softer security plan that meets their values and needs, but where high value people and assets are involved, others may prefer a more obvious security presence. As an Unarmed Security Officer, you will be part of a highly trained security team that supports critical facilities and infrastructure, public venues that required an enhanced presence and personal protective services. You’ll be trained by our team of highly qualified firearms instructors in safe weapons handling and marksmanship. As an Unarmed Security Officer, you are an integral part of the broad spectrum of specialized security services Inter-Con provides its clients every day. This position monitors station specific alarms, events, and may assist in other day to day operational needs (such as, but not limited to training new operators, maintaining contact lists, trackers and conducting security equipment checks). When alarms and events come in via computer programs or phone calls, the operator uses computer software and other tools such as security cameras, access systems, etc. to assess the alarm and determine an appropriate course of action to effectively respond to the event. This includes contacting Law enforcement or local security teams. All actions taken by the operator to assess and respond to their alarm events are documented either in a daily activity report or incident report depending on severity of the event. These procedures associated with these responsibilities are documented and new operators go through four weeks of training to learn the procedures. The CCO also supports staffing within the operation while on shift either as a floater or to provide additional shift coverage when openings occur. Operators must remain flexible and able to quickly modify work habits appropriately when changes are implemented

Requirements

Two (2) years of security operation center experience.
Two (2) years of experience working in law enforcement or 911 dispatch.
Three (3) years of experience working in a call center
Five (5) years of experience working in customer service.
Possess a DD214 with 2yrs service minimum in command center or GSOC environment.
Associates degree in Criminal Justice, Computer Science, Homeland Security, Information Technology, or related field
Open availability Nights, Weekends, Holidays and overtime as directed(overtime occurs).
Work various shifts and Holidays as assigned.

Responsibilities

Monitors station specific alarms, events
Assist in other day to day operational needs (such as, but not limited to training new operators, maintaining contact lists, trackers and conducting security equipment checks)
Assess the alarm and determine an appropriate course of action to effectively respond to the event
Contacting Law enforcement or local security teams
Document all actions taken by the operator to assess and respond to their alarm events either in a daily activity report or incident report depending on severity of the event
Supports staffing within the operation while on shift either as a floater or to provide additional shift coverage when openings occur

Benefits

flexible scheduling to accommodate lifestyle commitments
vacation
sick leave
medical
dental
sponsorship for Top Secret Clearance
comprehensive training
discounts on higher education
Recognition and Reward Programs
Training and Career Development
Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan
Uniform and equipment provided