Media Control Center Operator II (Overnight)

Fox•Tempe, AZ

5d•$27 - $36

About The Position

The Media Control Center Operator II (Overnight) is responsible for supporting the daily transmission of hundreds of inbound and outbound feeds and monitoring distribution platforms. The Media Control Center interacts with Fox Sports, Entertainment, and News team to innovate and test new distribution solutions. This role is part of the Media Operations team, which is responsible for delivering a high-quality viewer experience to millions of viewers across Fox networks, digital platforms, mobile applications, websites, and licensing partnerships. In short, we bring great Fox content to YOU!

Requirements

Extensive experience performing live transmission signal check-ins with sites
Ability to troubleshoot video/audio issues in a fast-paced environment
Understanding of streaming (OTT) landscape
Familiarity with incident management and ticketing to internal and external partners
Willingness to work overnight hours as part of a 24/7 team

Nice To Haves

A Bachelor’s Degree is awesome, but not required
Knowledge of emerging technologies such as 4K High Dynamic Range, and HDR10+ is a plus
Customer service experience is a plus

Responsibilities

Responsible for QA, monitoring, reporting & incident management across all linear, streaming (OTT), and digital platforms during overnight hours
Perform the monitoring and switching of all inbound and outbound transmission systems
Perform live transmission signal check-ins with remote production venues during live events
Help troubleshoot and fix signal quality and routing issues and incidences according to standard operating procedures
Help set up equipment to receive and distribute feeds to and from the Media Control Center
Support communication with management teams, affiliates, and other third party or downstream partners
Support Business Continuity and Disaster Recovery teams
Partner with Live Media, Consumer Products & Engineering, and other Media Operations teams and step in to help in other areas as needed
Work closely with all business units and provides world-class customer service support
Jump on opportunities to learn new skills, especially in emerging technologies
Utilize existing career development programs to advance career
Aspire to perform at the highest level to deliver high-quality products
Make great contributions to the team and be an all-star team player