Sr. Continuous Improvement Advisor

Cleveland Clinic

11d•Onsite

About The Position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Senior Continuous Improvement Advisor, you will lead CI program development and implementation for assigned areas, promote the training and development of continuous improvement team members, collaborate with other CI Senior Advisors to build standards to span all CI teams, and apply the Cleveland Clinic Improvement Model (CCIM) to build and advance the capabilities of caregivers. It’s vital that the caregiver in this role demonstrates team collaboration and effectively balances multiple expectations across CCHS functions while improving standards and advancing CI tools. A caregiver in this position works 8:00am to 5:00pm.

Requirements

Bachelor’s degree.
Master’s degree and/or eight years of process improvement experience or a Lean Certificate.
Ten (10) years business or healthcare experience with at least seven (7) years’ experience with leading process improvement transformation and project management.
Six (6) or more years of demonstrated ability to direct teams comprised of high functioning individual contributors.
Strong communication skills and ability to collaborate with all organizational levels, including executives, local area leaders, frontline caregivers, and CI Caregivers
Demonstrated ability to teach/coach/influence/advise leadership at all levels regarding continuous improvement principles and practices.
Demonstrated knowledge of quality tools, lean foundation elements, and change management.
Ability to lead data analysis sessions and speak about the drive/watch metric dashboard without assistance.
Ability to build graphs and charts from raw data and interpret them meaningfully.
Ability to navigate and operate in the organization at all levels to achieve results using industry knowledge.
Ability to coach others to improve and shape communication in several engagement specific environments.
Ability to coach and train teams and CI caregivers around influencing others and change management concepts.
Understands the core concepts of Lean and can utilize them to achieve dramatic results (using tools like process mapping, visual management, standard work, demand analysis, basic statistics, observation methods, VSM, Material pull, project management, control plans, FMEA, productivity management, kaizen, flow diagrams, spaghetti diagrams, fishbone diagram, cause & effect, brainstorming, 5 Whys, root cause corrective action, Pareto principle, histograms).

Nice To Haves

Project Management Professional (PMP) or Lean certification.
Experience in transformation/change agent role within an organization engaged in a Lean transformation.

Responsibilities

Lead multiple project teams and influence large initiatives leveraging advanced continuous improvement and project management tools to support the execution of Continuous Improvement within an assigned area.
Teach, coach, and mentor CI caregivers and leadership down to frontline caregivers in the assigned area on continuous improvement best practices.
Build capability in analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable, and quantifiable process improvements in large-sized areas.
Provide direction, oversight, leadership, and guidance to less experienced CI specialists.
Research best practices within and outside the organization and apply learnings to development of CI tools and standards.
Manage and run a portfolio of work that spans a variety of work efforts from themselves and other CI team members.
Clearly track and articulate the impact of portfolio and establish governance systems to sustain the impact.
Regularly advise on the collection and analyzation of process data to initiate, develop, and recommend practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.
Identify the relevant need for the organization and develop and execute a plan to address this need while applying the Continuous Improvement Model.
Assist the larger CI team in navigating organizational politics/climate.
Coach other CI team members to utilize customer orientation and ability to clearly match support tools and services to the needs of stakeholders.
Develop and deploy new CI tools, standards, and training to continue to develop our CI Team while partnering with operational leaders to drive decision making for the success of the business.