Sr. Consultant - MedTech

IQVIA•Wayne, PA

12d

About The Position

This position supports IQVIA’s new MedTech business intelligence tool that gives insights into the orthopedic market at a procedure level. The role is responsible for supporting, scaling, and enhancing the product and being the lead consultant for client support. IQVIA is looking for a Sr. Consultant in the MedTech domain. This role will be collaborating with a team of product owners, associate directors, product offering managers, and client service professionals on a data delivery team. This position will work between internal teams and clients to ensure successful implementation, understanding, and usage of the product. This role will also oversee a small team responsible for other newly launched offerings ensuring operational continuity. The position will lead through direct team meetings, 1:1s, ad hoc support, and ensuring project oversight for new initiatives. The individual will drive cross-functional initiatives that span client success, product delivery, and internal process optimization, including development and refinement of new SOPs and workflows.

Requirements

5-8 years of related experience in consulting and/or life sciences industry
Possesses solid project management skills and client influencing and relationship building skills.
Works willingly and effectively with others in and across the organization to accomplish team goals.
Experienced with developing consultative relationships with senior level managers and executives at clients in the life science industry.
Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
Knowledge of consulting methodologies, tools and techniques related to functional area.
Knowledge of key issues and current developments in the life science industry.
Excellent presentation, communication, and client influencing skills.

Nice To Haves

experience in Med Tech area preferred
Prior management experience preferred

Responsibilities

Implement and support clients on a platform for procedure level data & market growth
Collaborate directly with clients to understand their needs and gather requirements
Provide recommendations to clients on approaches to derive data insights
Collaborate with internal teams to support the creation and enhancements surrounding a new product(s)
Assist in the QC process and sign off before new data and enhancements are pushed to the production environment.
Draft and distribute quarterly product information bulletins informing clients of changes/updates to the data and tool itself.
Create, evaluate, and manage documentation between clients and IQVIA to align on requirements and expectations for successful platform usage
Train clients on platform usage—including assisting in developing clear & effective client training materials
Track and maintain reports on client usage of platform.
Manage offshore resources in the development of insights presentation by holding meetings, establishing a feedback loop, and ensuring a robust QC process onshore before decks are ready for client distribution.
Manage process flows and workstreams
Work towards the highest standards of client service & engagement management best practices
Provide subject matter expertise to client stakeholders and internal IQVIA team regarding data & platform usage
Serve as the escalation point for unresolved data issues, work with client data managers & internal team members for resolution
Establish strong communications with internal team, client contacts, and all other stakeholders
Proactively continue to strengthen subject matter expertise through on the job experience
Openness to learning about innovative technologies and acquiring new skills
Manage a team of client service professionals, providing direction and guidance and developmental opportunities.
Ensure team oversight for new and cross-functional initiatives to develop and scale new processes as offerings grow and expand.