Sr. Community Manager

Associa•Carlsbad, CA

5d•$70,000 - $80,000•Onsite

About The Position

As a Senior Community Association Manager, you will be responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. To be successful in this role you will need great customer service skills and the ability to work on multiple projects. What do we offer? Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Requirements

Proficiency in Microsoft Office (word, excel, outlook)
Experience in Community Management, customer service, hospitality or other related industry
Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
Proficient in Customer Service and conflict resolution
Able to work effectively with others in person and in group setting
Able to prioritize, manage time, and meet deadlines.
Able to communicate effectively and professionally on phone, email, and in-person

Responsibilities

Supervising the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
Performing/Directing administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Ensuring Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agenda
Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Monitoring corporate and client delinquency rates and collections process for account portfolio.
Attending Board meetings per the management agreement and community events as needed.
Preparing Board packages according to established time frames.
Ensuring Board of Directors is aware of legal actions involving the Association.
Maintaining unit and contract files relating to the operations of the Association.
Assisting Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
Responsible for maintenance of C3 data base, including updating resident information.
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
Responsible for oversight of Associa staff as contract provides.
Coordinating and/or overseeing inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
Overseeing the AP process in accordance with Associa home office processes and procedures.