Sr Commercial Operations Analyst

Dexcom • San Diego, CA

2d • $87,000 - $145,000 • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The Data Operations Analyst will play a critical role in maintaining the accuracy and integrity of our prescriber Master Data Management (MDM) and Customer Relationship Management (CRM) system through systematic record review and alignment. This position focuses on manual data stewardship-evaluating prescriber records to determine merge eligibility and ensuring our MDM/CRM system contains clean, reliable data that powers our CRM operations and commercial analytics. This is a detail-oriented data entry role with growth potential for high performers. Where you come in: Master Data Management (MDM) Operations Manually review and align prescriber records in our MDM system to determine merge eligibility Evaluate duplicate or similar prescriber profiles using established business rules and data quality criteria Execute merge decisions or flag records for escalation based on confidence levels and data completeness Maintain data integrity by ensuring prescriber hierarchies, affiliations, and attributes are accurately represented Process daily queues of records requiring review, meeting established productivity and accuracy targets CRM Data Quality Support Ensure prescriber data accuracy to support CRM workflows and field team effectiveness Validate prescriber contact information, specialties, and practice locations for CRM use Support data quality initiatives that improve targeting and segmentation in CRM campaigns Coordinate with Sales Operations and Commercial Operations teams on data quality issues impacting CRM users Assist with Veeva CRM migration activities, including data validation and quality checks during the transition Documentation & Process Adherence Document merge decisions and rationale in accordance with MDM governance standards Track and report on daily productivity metrics and data quality KPIs Maintain detailed logs of validation activities, edge cases, and escalations Follow established SOPs for data stewardship and escalation procedures Contribute feedback to improve MDM processes and business rules What makes you successful: Exceptional attention to detail with a commitment to data accuracy and consistency Strong pattern recognition skills to identify duplicate or related records Ability to make sound judgments based on established criteria and business rules Comfortable working independently with repetitive tasks while maintaining quality standards Proficiency with spreadsheets (Excel/Google Sheets) and data entry Excellent organizational skills with ability to manage daily workload queues Clear written communication for documenting decisions and escalations Previous experience in data entry, data quality, or operational roles requiring high accuracy Familiarity with MDM concepts or experience working with customer/provider databases Exposure to CRM systems (Veeva, Salesforce, or similar platforms) Experience working with healthcare provider data (NPI, DEA, specialty taxonomies) Understanding of data governance and data stewardship principles What you’ll get: (this section should not be modified) A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 5-15% Experience and Education Requirements: Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience. Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected]. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $87,000.00 - $145,000.00 Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.

Requirements

• Exceptional attention to detail with a commitment to data accuracy and consistency
• Strong pattern recognition skills to identify duplicate or related records
• Ability to make sound judgments based on established criteria and business rules
• Comfortable working independently with repetitive tasks while maintaining quality standards
• Proficiency with spreadsheets (Excel/Google Sheets) and data entry
• Excellent organizational skills with ability to manage daily workload queues
• Clear written communication for documenting decisions and escalations
• Previous experience in data entry, data quality, or operational roles requiring high accuracy
• Familiarity with MDM concepts or experience working with customer/provider databases
• Exposure to CRM systems (Veeva, Salesforce, or similar platforms)
• Experience working with healthcare provider data (NPI, DEA, specialty taxonomies)
• Understanding of data governance and data stewardship principles
• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.

Responsibilities

• Manually review and align prescriber records in our MDM system to determine merge eligibility
• Evaluate duplicate or similar prescriber profiles using established business rules and data quality criteria
• Execute merge decisions or flag records for escalation based on confidence levels and data completeness
• Maintain data integrity by ensuring prescriber hierarchies, affiliations, and attributes are accurately represented
• Process daily queues of records requiring review, meeting established productivity and accuracy targets
• Ensure prescriber data accuracy to support CRM workflows and field team effectiveness
• Validate prescriber contact information, specialties, and practice locations for CRM use
• Support data quality initiatives that improve targeting and segmentation in CRM campaigns
• Coordinate with Sales Operations and Commercial Operations teams on data quality issues impacting CRM users
• Assist with Veeva CRM migration activities, including data validation and quality checks during the transition
• Document merge decisions and rationale in accordance with MDM governance standards
• Track and report on daily productivity metrics and data quality KPIs
• Maintain detailed logs of validation activities, edge cases, and escalations
• Follow established SOPs for data stewardship and escalation procedures
• Contribute feedback to improve MDM processes and business rules

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees