Sr. Commercial Casualty Adjuster

The Mutual Group • Indianapolis, IN

20h • Hybrid

About The Position

As a Sr. Casualty Adjuster, you will serve as a real partner to our members by processing claims accurately and efficiently so they can resume their life's work without unnecessary delay. If you are optimistic, enjoy helping others in times of need, and are compassionate about making positive change in the world, this may be the role for you. Work Arrangement: Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.

Requirements

• Bachelors degree preferred.
• 6 or more years experience in the handling of Commercial Auto Liability Claims.
• Property and casualty claims handling license in 15 states or Independent Adjuster license required.
• Minimum of 3yrs experience handling claims litigation.
• Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
• Ability to take responsibility and work independently in a home based environment.
• Ability to negotiate skillfully in difficult situations.
• Willingness to travel periodically.
• Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
• Basic computer skills including Microsoft applications.
• Perform work related simple and advanced mathematical problems and calculations.
• Compose written correspondence and factual repots which are well organized and concise, utilizing proper English, grammar, punctuation, and spelling.
• Strong oral and written communication skills.

Nice To Haves

• CPCU or SCLA preferred.

Responsibilities

• Investigates and resolves moderately complex commercial auto injury and auto dealer’s claims.
• Reviews policies, interviews involved parties, gathers and analyzes documentation, and evaluates both injury and property damage exposures.
• Handles non‑represented, represented, and litigated claims, ensuring fair, cost‑effective settlements aligned with policy language and regulatory requirements.
• Provides accurate assessments and negotiates fair and efficient claims resolutions while managing costs.
• Settles losses according to the documented damage, the language of the policy of insurance, pertinent regulatory and statutory considerations and within granted authority.
• Prepares formal written communication, including but not limited to settlement letters, coverage disclaimers, and reservation of rights letters - while maintaining thorough claim file documentation.
• Identifies and pursues recovery opportunities and may include directing external resources like independent adjusters or technical experts.
• Prepares submissions to SIU when indicated.
• Assigns and supervises field examiners and vendor resources, including but not limited to independent adjusters, engineers and other experts as needed
• Assumes additional duties as defined.

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level