Sr. Collections Specialist
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System, which makes everything possible. The Sr. Collections Specialist is responsible for generating and distributing accurate, timely collections reports that provide actionable insights for management and team members. This role partners with internal and external stakeholders to deliver clear, effective communication that supports successful payment resolution. The Sr. Collections Specialist owns and proactively manages an assigned collections portfolio, driving full and timely payments, reducing DSO, and mitigating financial risk. This position reports to the Director of Credit and Collection and is part of the Accounts Receivable Department in Sunnyvale, CA. It will be an on-site role. In this role, you will have the opportunity to: Reduce DSO and improve cash flow by leading recovery efforts on high‑risk, high‑value accounts—driving faster resolution, strategic negotiations, and stronger payment compliance. Identify root‑cause drivers of delinquency through data analysis and customer insights, then partner with Sales, Credit, and Billing to implement process improvements that prevent future revenue leakage. Strengthen overall portfolio performance by working with customers payment history, optimizing workflows, and ensuring adherence to best practices and risk‑mitigation strategies that protect the company’s financial health.
Requirements
- Bring at least 2+ years of AR Collections experience with advanced proficiency in Microsoft Office—especially Excel (V‑lookups, pivot tables)—strong analytical and organizational skills to manage diverse priorities with accuracy, and excellent customer service capabilities to support both internal and external stakeholders.
- Must have a valid driver’s license.
Nice To Haves
- Experience with SAP
- Moderate experience with Excel
Responsibilities
- Reduce DSO and improve cash flow by leading recovery efforts on high‑risk, high‑value accounts—driving faster resolution, strategic negotiations, and stronger payment compliance.
- Identify root‑cause drivers of delinquency through data analysis and customer insights, then partner with Sales, Credit, and Billing to implement process improvements that prevent future revenue leakage.
- Strengthen overall portfolio performance by working with customers payment history, optimizing workflows, and ensuring adherence to best practices and risk‑mitigation strategies that protect the company’s financial health.
- Collaborate cross‑functionally with Tax, Order Management, Claims, and Service teams to resolve billing discrepancies, tax issues, unauthorized deductions, and other barriers to timely payment—ensuring accuracy and improving invoice integrity.
- Optimize customer payment performance by leading the end‑to-end collections process: prioritizing AR through aging analysis, resolving delinquent invoices, transitioning customers from paper to electronic invoices and from check to ACH, and supporting communication around banking changes.
Benefits
- Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
