Sr. AR and Collections Specialist
About The Position
The Senior Accounts Receivable and Collections Specialist is responsible for managing the complete end-to-end Accounts Receivable cycle - including invoicing, cash applications, credit management, and collection of outstanding balances. This role ensures the accuracy and integrity of AR records, drives timely collections, manages customer credit risk, and supports month-end close activities. As a senior team member, this position acts as the AR subject matter expert, partnering with cross-functional teams (Sales, Customer Service, Operations, Finance) to resolve issues, streamline processes, and deliver high-quality financial data. The ideal candidate is both detail-oriented and proactive, capable of managing complex customer accounts while leading continuous improvement initiatives. Please note that roles and responsibilities are subject to change with or without advanced notice.
Requirements
- College degree in Accounting, Finance or related field
- 5 - 7+ years of progressive AR experience with strong exposure to credit and collections
- Experience handling full-cycle AR and managing complex customer portfolios
- Advanced Excel skills (pivot tables, VLOOKUP, analysis)
- Strong negotiation skills and the ability to navigate difficult conversations professionally
- High attention to detail, accuracy and organization excellence
- Ability to work independently and collaboratively in a dynamic environment
Nice To Haves
- Experience with Microsoft Dynamics D365 is a plus
Responsibilities
- Verify customer purchase orders (PO), sales orders (SO), shipment records, and invoicing details to ensure accurate, complete, and properly supported billing
- Proactively log into customer payment portals to retrieve remittance information, monitor incoming payment, and ensure timely and accurate cash application
- Review and post customer payments including checks, ACH and credit card transactions
- Handle intercompany invoicing and reconciliations
- Maintain accurate and complete AR documentation for all invoices, credit memos, and payments
- Participate in key operations and sales meetings to stay informed on customer activities, resolve AR/collection issues and provide updates on account status, credit concerns and payment trends
- Collaborate with the Treasurer to request and obtain approval for shipments when a customer's outstanding balance exceeds their credit limit, ensuring proper documentation, communication and risk mitigation
- Lead proactive collections efforts to ensure timely customer payments and reduce past-due balances
- Monitor delinquent accounts and communicate regularly with customers regarding outstanding invoices
- Review and resolve customer disputes, unauthorized deductions and short payments
- Collaborate with Sales and Customer Service to research discrepancies and improve issue resolution
- Perform monthly AR Account reconciliations across business units and ensure accuracy of the AR sub-ledger
- Support month-end close activities, including balance sheet reconciliations (e.g. bank reconciliations), booking interest, accruing customer rebates, and preparing ME journal entries
- Prepare and host weekly and monthly AR review meetings
- Provide ad hoc AR and collection reports to Finance leadership to support decision making and audit requirements
- Complete all required month-end close reports and schedules in a timely and accurate manner
- Support Year end audit
- Other duties as assigned by manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
