Sr. Clinical Program Coordinator

University of Miami•North Miami, FL

2d•Onsite

About The Position

The Senior Clinical Program Coordinator acts as a lead in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides a broader oversight to daily program activities in support of the University’s mission. The Senior Clinical Program Coordinator evaluates the financial performance of programs to meet departmental goals and assist in the development of short- and long-range budgetary planning. The Senior Clinical Program Coordinator for the Sports Medicine Division and SoLe Mia HSS Orthopedics Joints Divison will be the primary liaison for scheduling patient appointments for the University of Miami Athletics, Miami Marlins, and SoLe Mia HSS Orthopedics Joints senior attending surgeon. This position serves as the primary liaison between medical staff, patients, and administrative teams. This role ensures a seamless patient experience by coordinating care, scheduling appointments, managing communications, and assisting with insurance and billing processes. The Senior Clinical Program Coordinator plays a key role in delivering exceptional care and support to patients while maintaining efficient clinic operations.

Requirements

Bachelor’s degree in relevant field
Minimum 3 years of relevant experience
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Strong knowledge of medical terminology, insurance processes, and patient care workflows.
Proficiency with electronic health record (EHR) systems and scheduling software.
Bachelor’s degree in healthcare administration, business, or a related field.
3 years of experience in patient coordination or medical office administration, with 2+ years in a senior or leadership role.
Strong knowledge of medical terminology, insurance processes, and patient care workflows.
Proficiency with electronic health record (EHR) systems and scheduling software.
Exceptional interpersonal and organizational skills.
Ability to multitask and thrive in a fast-paced, team-oriented environment.

Responsibilities

Supervises, directs, and coordinates assignments for the given program.
Trains, develops, and empowers staff to effectively perform their jobs.
Evaluates program effectiveness, analyzes results, and recommends appropriate action.
Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.
Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.
Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, employee time records, and other related activities.
Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.
Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.
Prepares and presents periodic reports, financial statements, and records for management or outside agencies.
Makes suggestions to leadership including the process changes that will improve overall performance.
Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
Maintains patient confidentiality as well as the confidentiality of hospital business information.
Oversees the maintenance of established supply levels in unit and supply rooms.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Patient Care Coordination: • Serve as the main point of contact for patients, addressing questions and concerns with professionalism and empathy. • Schedule and confirm appointments, procedures, and follow-up visits. • Assist with pre-visit preparations, ensuring all necessary medical records, referrals, and insurance information are complete.
Administrative Support: • Collaborate with medical staff in other departments to optimize daily schedules. • Maintain accurate and up-to-date patient records in compliance with privacy regulations (e.g., HIPAA). • Assist with insurance verifications, prior authorizations, and billing inquiries.
Patient Education and Advocacy: • Educate patients and families about procedures, treatment plans, and post-care instructions. • Act as a patient advocate, addressing barriers to care and coordinating with social services when needed.
Team Leadership and Training: • Participate in staff training sessions to ensure compliance with best practices and new policies. • Contribute to process improvement initiatives aimed at enhancing patient satisfaction and clinic efficiency.
Communication and Problem-Solving: Facilitate effective communication between patients, physicians, and other healthcare providers across departments. Resolve scheduling conflicts, patient complaints, and operational issues promptly and professionally.