Sr. Clinic Practice Assistant
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Make a Meaningful Impact at the Mass General Cancer Center - Waltham Join our team at the Mass General Cancer Center in Waltham, where every role contributes to improving the lives of patients and families facing cancer. As part of our administrative team, you'll play a vital role in supporting the daily operations of a multidisciplinary oncology practice. You'll work closely with physicians, nurse practitioners, and support staff to ensure a seamless experience for patients-from check-in to follow-up. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
Requirements
- High School Diploma or Equivalent required
- Office experience 3-5 years required
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Responsibilities
- Perform routine administrative and clerical duties relating to a busy clinic setting.
- Assist callers with routine inquiries and schedule appointments.
- Process patient billing forms and scan documents to patient medical record.
- Acts as "Super User" for scheduling, registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
