Sr. Clinic Practice Assistant
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGH Cancer Center at Newton-Wellesley Hospital Join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital, where your work directly supports patients and providers in delivering exceptional care. As a Sr. Clinic Practice Assistant, you'll play a vital role in ensuring smooth and efficient clinic operations. This position offers a dynamic and rewarding experience for someone who thrives in a fast-paced healthcare environment. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
Requirements
- High School Diploma or Equivalent required
- Office experience 3-5 years required
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Responsibilities
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries and triage matters appropriately.
- Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
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What This Job Offers
Job Type
Full-time
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
