Sr. Client Solutions Specialist

Pacific Life • Omaha, NE

1d • Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr. Client Solutions Specialist to join our Workforce Benefits division. This role can be fully remote or hybrid and based in Newport Beach, CA, Omaha NE. As a Sr. Client Solutions Specialist, you’ll play a key role in providing a first-class frictionless onboarding and enrollment experience to our employers in the Workforce Benefits division.

Requirements

• College degree or equivalent experience preferred
• 3-5 years in worksite or voluntary benefits industry
• Understanding of technology ecosystems specifically within the FinTech industry
• Effective written and oral communication
• Strong attention to detail
• Ability to present to all levels with both internal and external stakeholders
• Demonstrated time management and organizational skills
• Intermediate skills with MS office applications

Nice To Haves

• Experience with API technology within the worksite benefits industry
• Direct experience with Benefits Administration systems and data exchanges

Responsibilities

• Maintain ongoing relationship with technology counterparts at one or more Benefits Technology vendor partners.
• Serves as subject matter expert on enrollment flows for assigned partnerships.
• Effectively diagnose and resolve case-level technology issues with a sense of urgency and excellence.
• Escalate common case-level issues to Client Solutions Consultant for root cause analysis.
• Communicate break-fixes and feature enhancements effectively to Pacific Life’s various customers.
• Collaborate with internal stakeholders to understand data challenges that flow from benefits technology partners and work to resolve them.
• Respond to inquiries regarding case-level support from Onboarding through Enrollment and through ongoing data exchange.
• Understand case set-up for assigned partners and consult with brokers on best practices.
• Support case-level file exchanges (e.g., EDI, XML, API) for an assigned partner(s) to ensure data sync between Pacific Life and our technology partners.
• Monitor case-level error reporting and proactively address customer data issues.
• Help grow the knowledge of and comfort with our technology solutions with internal partners.
• Understand regulatory and compliance landscape related to enrollment and group benefits.
• Works within departmental controls for all aspects of the role.
• Demonstrate a customer-centric mindset with problem-solving skillset.
• Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department.
• Job performance must meet department standards for work prioritization, productivity, quality and timeliness.
• Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level