Client Solutions Specialist

Ainsworth Inc • Tigard, WA

2d • Hybrid

About The Position

The Client Solutions Specialist supports long‑term client retention by coordinating internally across sales, operations, and leadership teams. This role maintains detailed client profiles, prepares insights and performance reports, and ensures internal teams understand client needs, risks, and service opportunities. While not client‑facing, the position acts as an internal advocate—aligning services, reducing risk, and helping deliver consistent, value‑driven solutions across GDI/Ainsworth’s integrated facilities and engineering services.

Requirements

• 1–3 years of experience in client relations, sales support, or operations support
• Knowledge of CRM systems and client data management
• Comfort with data, reporting, and dashboards
• Familiarity with AI-enabled productivity and reporting tools
• Strong PowerPoint, Excel, and Word skills
• Strong organizational and follow-up skills
• Ability to collaborate across sales and operations teams

Responsibilities

• Partner with sales teams and Operations to support structured account and solution planning
• Maintain detailed client profiles and a centralized client solutions database
• Prepare insights, reports, and materials for Quarterly Business Reviews (QBRs)
• Gather and synthesize client feedback for internal use
• Identify service gaps, risks, and opportunities for solution alignment
• Document client stakeholder structures and decision processes
• Assist with renewal planning and risk assessments
• Maintain dashboards, reporting tools, and follow‑up on action items
• Ensure internal teams understand the full GDI/Ainsworth service portfolio
• Strengthen client retention and contract longevity
• Improve internal visibility into client needs and service opportunities
• Support proactive service governance and risk identification
• Reduce churn exposure and revenue volatility
• Enable value‑based solution expansion
• Client retention and renewal support
• QBR readiness and quality
• Accuracy and completeness of client profiles
• Timely risk identification and escalation

Benefits

• Comprehensive health, dental and medical benefits, including wellness supports
• RSP matching and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees