Sr. Client Service Manager, Commercial Lines

Arthur J Gallagher & Co.•Deer Park, OH

38d

About The Position

AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. The Senior Account Manager is responsible for providing comprehensive account support to a client or group of clients, with limited direction. The Senior Account Manager has strong product knowledge and is familiar with products offered by carriers. In addition, the Senior Account Manager acts as a mentor and leader for more junior team members. Over time, the autonomy of the Senior Account Manager should increase as advanced knowledge and proficiency develops.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Proficiency in Microsoft Office.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Responsibilities

May be first point of contact on some accounts; supports in delivering service to book of business.
Provides renewal and proposal presentations for delivery to clients
Guides clients through the renewal process, which may include requesting renewal exposures, submitting requests to carriers based on renewal timetable.
Reviews renewals and proposes changes needed under direction and guidance of senior team members
Supports in claim review and other risk analysis tasks.
Performs detailed analysis of accounts receivable reports to deliver information to clients, ensuring accounts are kept in good standing
Processes or oversees process of change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audits, and account balance status as needed.
May be responsible for analyzing market trends and advising clients on changes to policies.
Proficient in working knowledge of renewal processes and considerations.
May be responsible for assisting Producers with marketing campaigns
Seeks opportunities to increase knowledge of insurance contracts, carrier underwriting guidelines, and coverage options.
Assists in the development of strong business relationships with insurance company personnel to enhance business relationships.
Provides mentoring and guidance to more junior team members, such as Account Coordinators.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program