Sr. Client Service Associate - Office Administration

Wealth Enhancement Group•Greenville, SC

19h•$55,000 - $65,000•Onsite

About The Position

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Greenville, SC team has an excellent opportunity to join us as a Sr. Client Service Associate. This individual serves as the liaison between the client and the Financial Advisor (FA) as part of our High Net Worth team. You will work with all aspects of the client experience by helping to deliver excellent service to clients and support, including financial paperwork and financial account review preparation. This position will be in office 5 days per week. In the spirit of pay transparency, we are excited to share the salary range for this position is $55,000.00 to $65,000.00, exclusive of bonuses and benefits. This role is also eligible to participate in the discretionary Team bonus plan. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

Requirements

Bachelor's Degree (or equivalent experience) in business; finance, economics or related
3 years Financial Services experience
Minimum of 1 year as Client Service Associate
Superior verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Familiarity with Salesforce and Support Org functionality

Nice To Haves

Experience with Workday preferred

Responsibilities

Ensures accurate completion of prospect/new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintains CRM-Salesforce database
Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Operations, and vendors
Record incoming assets to the appropriate blotting tool
Dialogues with client to understand their personal history and current financial needs
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
May work with client’s tax or legal counsel on client concerns
Gather client data and may prepare the materials for client meetings and reviews
Conducts tax research (1099s)
Completes any follow-up needs for clients
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
Understands financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attends Client Services and company educational events
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communicates process and sales updates to team
Cover the reception desk and greet office guests
Provide support for Marketing events by coordinating event space, catering and set up
Manage incoming and outgoing USPS and UPS mail deliveries
Maintain and order office supplies
Record and process all incoming checks
Maintain multifunction printers; coordinate repairs when necessary
General office maintenance including but not limited to filing, shredding and scanning paperwork

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)