Sr. Client Partner

iLink Digital•San Francisco, CA

About The Position

We are looking for an experienced, hands -on, execution -oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.

Requirements

Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors
Excellent relationship, leadership and organizational skills are required for this position
Experience in a client -facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention
Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.
Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.
Preference to candidates with prior relevant experience in a similar fast paced environment
Ideal candidate must be in the Bay -area visiting assigned Customer/s every week and managing and nurturing relationships.
Vertical knowledge in Manufacturing, Hi -Tech, Technology is a bonus.

Responsibilities

Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C -Level executives such as CIOs, CTOs and CDOs
Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink
Present digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their “trusted advisor” and “strategic partner”.
Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.
Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.
Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.
Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.
Design and implement a strategic account plan that expands company’s business within customers.
Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.
Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.
Make presentations to client stakeholders to inform and educate about our services and capabilities.
Collect feedback from prospects and customers to have discussions with the internal leadership team