Sr. Client Partner

DoubleVerify•Los Angeles, CA

11d•$103,000 - $185,000•Hybrid

About The Position

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. DoubleVerify seeks a talented Sr. Client Partner for our West Coast operation who is skilled in nurturing and building client direct relationships, as well as media agency relationships. Client Partners are responsible for a specified group of existing TOP accounts to retain existing revenue while looking to actively drive net revenue growth. This should be accomplished first and foremost through a strong understanding of the clients business. From there, the Client Partner is expected to strategically and consultatively cross sell and upsell DoubleVerify’s solutions. We are looking for an individual who has demonstrated competency and experience in working with fortune 500 clients directly and navigating complex business and meeting situations. The role will require strong knowledge of digital environments (display, video, mobile), online marketing techniques and technologies (platforms, DSPs, exchanges, programmatic, etc.)

Requirements

7+ years or equivalent experience in building relationships and influencing clients at relevant media agencies
Proven ability to grow revenue on specific strategic existing accounts
Demonstrated ability to think strategically to identify a brand’s key business objectives and challenges, and translate and build into compelling value propositions.
Team player mentality with experience working collaboratively cross functionally with internal stakeholders in service of providing best in class service to DV’s top clients
Contacts at client direct including but not limited to investment, brand safety, measurement & analytics and ad ops team
Contacts at media agencies, and a strong knowledge of accounts, planning teams and planning cycles.
Solid troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-departmentally.
Skilled at communicating effectively throughout the organization.
Able to handle multiple priorities in a fast-paced environment.
Ability to craft a strong presentation and excellent communications skills.
Rigorous attention to detail, drive for excellence, and a positive can-do approach.
Bachelors or Master’s degree or equivalent experience
Some travel may be necessary. Frequency will vary based on client needs and strategic priorities, and advance notice will be provided whenever possible.
Required attendance three days per week in-office to foster collaboration and connection with your team, while providing the flexibility to work remotely for the remaining days

Responsibilities

Developing a deep understanding of each account, including business priorities, the relevant market forces, broader industry trends, and specific challenges.
Cultivating meaningful relationships with senior client and agency stakeholders in order to develop client- specific value propositions, and strengthening the DV relationship across all facets of the business.
Helping review customer product usage and identify gaps in knowledge or products in order to best meet the customers needs.
Identifying additional contacts across an organization to educate on DV, making us ‘stickier’ with the client and agency while uncovering consultative upsell opportunities
Working with the Enterprise Sales Director & Integrated Solutions Specialists (Programmatic & Social) on a smooth transition, taking ownership of the customer relationship in the year after the customer is onboarded
Leading RFPs/RFIs when issued by an existing customer
Evangelizing DoubleVerify’s value proposition, best practices and perspectives to our customers via events, conferences, webinars, and other agency and client events
Responsible for organizing, requesting and presenting QBRs with insights provided from analytics and account management team
Defining the key retention growth strategy for your portfolio with clear guidance on relevant client and agency stakeholders, client/opportunity prioritization
Cultivating and deepening client relationships through strategic entertainment activities including events and experiences that strengthen trust and position DoubleVerify as a valued strategic partner
Ensuring revenue pipeline and activity is maintained and providing timely management / Salesforce reporting as required.