Sr. Client Manager

Gallagher•Grand Rapids, MI

About The Position

As the Senior Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Strong communication skills that will allow you to build professional relationships with our business partners.
Understanding the importance of deadlines and are open to constructive feedback.
Demonstrating a high level of professionalism in all interactions
Take action to influence events, achieve team goals, and retain clients
Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
Actively seek to develop your professional skills and improve efficiency and productivity
Generate new and practical ideas and aim to continuously improve
A desire to learn Gallagher’s tools, systems, and shared resources
Go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Responsibilities

Strategic relationship manager and client liaison
Lead increasingly complex self-funded accounts while collaborating with senior teammates
Recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
Share market expertise with clients and keep them well-informed of compliance related issues
"Cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
Champion Gallagher resources and tools to maximize efficiency in managing client deliverables
Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
Guide, develop, and mentor new hires, account management, and team resources
Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program