Sr. Claims Manager (Remote)

Jobgether

1d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Claims Manager. In this role, you will have a significant impact on the operation of the claims department, supervising multiple teams to ensure the successful execution of client and corporate commitments. You will manage daily operations, providing support to team members and addressing complex issues. Your leadership will guide the team towards achieving high-quality service and production goals while fostering professional development. This role offers the opportunity to implement processes that enhance efficiency and client satisfaction.

Requirements

High School Diploma or GED equivalent.
3-5 years of claim processing experience.
Previous supervisory or management experience.
Strong self-direction and ability to work with minimal supervision.
Excellent verbal and written communication skills.
Proven leadership, organizational, and interpersonal skills.
Ability to work effectively with various stakeholders.
Problem-solving skills to deal with varying situations.
Proficiency in reading and interpreting documents and SPDs.
Flexibility and openness to process improvements.
Experience with MS Excel/Word and ability to learn new systems.

Responsibilities

Supervise and manage the day-to-day operations of the claims team and outsourced vendor staff.
Ensure successful achievement of quality, production, and service expectations.
Facilitate staff development and the successful integration of new clients.
Address complex claims or customer service inquiries.
Provide guidance to team members on claims processing procedures.
Manage relationships with outsourced vendors and clients.
Drive continued process improvements within the department.