Sr Citrix Engineer

Lincare•Clearwater, FL

62d

About The Position

This employee is responsible for design, deployment, management, and support of the Citrix XenApp & server and VDIenvironments. This includes a robust and continually evolving set of Citrix solutions used to run critical 24/7 business systems on a variety of computing devices. Extensive experience in designing, implementing, managing, and optimizing Citrix and related infrastructure is critical to the success of this role Expert knowledge of XenApp, XenDesktop, Provisioning Services, VMWare (or HyperV/XenServer), Windows/Citrix Profile Management, Windows Server OS (2016-2022), PowerShell, Active Directory, and Group Policy are key to this role Required to work with IT teams, project managers, IT architects, vendors, and business leaders to design and architect hosted computing solutions to meet demanding clinical workflows in diverse hospital environments

Requirements

Bachelor's Degree Required
10+ years of expert knowledge designing, implementing, and supporting XenApp, XenDesktop/Desktop Virtualization, CVAD Machine Creation Services & VMWare (or HyperV/XenServer), 10+ years of expert knowledge designing, implementing, and supporting Windows/Citrix Profile Management, Windows Server 2012/2016/2019/2022, PowerShell, Active Directory, Application Virtualization, Application remedies, and Group Policy
10 years supporting Citrix in a customer service focused environment
Advanced with Active Directory, Group Policy, and DHCP is required
Expert and expertise in designing, planning, deployment, and administration of Citrix CVAD 1912+ Server Farms
PowerShell scripting is required
troubleshoot technical problems related to Citrix XenApp/XenDesktop infrastructure
Exceptional analytics and problem-solving
Excellent project management
multitask and prioritize work requirements
work independently and take initiative over diverse project areas
Excellent communication, to establish and maintain effective working relationships with others
Excellent listener to business requests, exceptional understanding of business need, to do what the business "needs" rather than just what the business "asks"
Exercises considerable discretion and independent judgment
work under pressure
prioritize and escalate problems
Capacity to advise and provide direction to junior staff
Excellent organization
follow direction
flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environment
express ideas concisely and clearly, orally and in writing
effectively prepare presentation material and present information to IT staff, management, and business groups
strategically plan and be proactive in approach
read, analyze, and interpret applicable technical documentation, system reports, software licenses, and contracts

Nice To Haves

Healthcare IT, preferred
MS Azure and other cloud hosting solutions is a plus
at least 3 years with Azure Virtual Desktop (AVD) is a plus
integrating third party tools (e.g., Nerdio, ControlUp) for VDI environments
MS Azure, AVD, and other cloud hosting solutions is a plus
supporting Web Interface and StoreFront 3.x. NetScaler, Machine Creation Services, Citrix Profile Management & Server Virtualization (VMware)

Responsibilities

Assists in design, deployment, and Support of Citrix solutions
Monitors and resolves incident tickets ensuring prompt and effective solutions and closure
Effectively triages incidents when necessary in accordance to IT procedures
Ensures appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise Citrix environment
Works with other Lincare support teams as appropriate for support and troubleshooting of issues pertaining to the Citrix enterprise environment
Continually works to standardize and document existing procedures
Provides training and documentation to the HelpDesk on resolution skills to provide first call resolution where possible
Assesses and interprets business needs and requirements
Develops and monitors metrics to ensure support SLAs are met
Provides escalation path for users with issues and researches outstanding issues
Participates in the development and implementation of policies and procedures to improve process and workflow for the technicians
Proactively works to improve customer experience and departmental performance
Promotes network and system standards and ensures adherence to existing and new standards and best practices
Helps create documentation, procedural, and otherwise regarding Citrix responsibilities
Continues to improve Citrix operations via new ideas and methods
Participates in the development, planning, and execution of large Citrix and other IT projects
Submits timely status reports to senior leadership and other project stakeholders as required
Works with minimal guidance, seekS guidance on only the most complex tasks
Mentors and provides guidance to junior members of the technical support team
Conforms to all departmental and enterprise standards, policies, and procedures
Maintains a flexible schedule in accordance with the needs of the department
Develops an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing, and the roles of key players in the organization
Contributes to short and longterm organizational planning and strategy as a member of the Citrix team
Installs/builds, configures, administers, and decommissions Citrix infrastructure systems, including upgrades, patching, image lifecycle management, for application delivery
Creates and maintains technical documentation and diagrams specific to the Citrix ecosystem, including infrastructure topology, policy configurations, and automation workflows