Client Server/Citrix Administrator

Children's Healthcare of Atlanta

51d

About The Position

This Epic Client Server Administrator (ECSA) position is responsible for implementing, administering, proactive monitoring, maintaining and enhancing the Microsoft Windows server infrastructure which support day-to-day operations of critical Epic application environments serving Production, Non-production, Reporting, Training and Disaster Recovery to ensure the highest degree of systems performance and availability.

Requirements

5 to 8 years related experience including 3 years of experience in a desktop support or direct support helpdesk position
5 years of experience in application delivery services including Hypervisors (VMWare 5.X, 6.X), Windows Operating Systems, Citrix XenApp 6.X, 7.X, Applications, and Patch Management
High school diploma or equivalent
Epic ECSA101
Epic ECSA 102 or Epic ECSA 105
Microsoft Certified Professional (MCP) certification in a Windows server operating system or Citrix Certified Administrator (CCA)
Demonstrate well-developed organizational, written communication and analytical skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Nice To Haves

Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
Associates degree in Software Engineering or Computer Science
Experience with network administration using Active Directory Group Policy Objects as well as systems administration
CCAA
2+ years of experience in healthcare setting
Epic ECSA101, 102 and 105
Epic ECSM

Responsibilities

Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
Provides application installation and troubleshooting of Citrix XenApp suite of products, such as provisioning server, desktop delivery control, virtual desktop images/target devices.
Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
Responsible for implementation of Citrix environment GPOs.
Develops and maintains O&S Standard Operating Procedures for XenApp environment.
Evaluates hardware and software, including peripheral, output, and related equipment.
Participates in the development and implementation of Citrix-related operational procedures and standards.
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
Develops and implements testing strategies and document results.
Troubleshoots and resolves complex problems.
Maintains current knowledge of relevant hardware and software applications as assigned.
Manages XenApp desktop image builds and maintenance with proper change management.
Provides support for Citrix printing.
Deploys Citrix VM’s as needed.
Manages, supports, and optimizes desktop management and delivery applications/software.
Maintains a highly available and disaster recovery configuration including monthly testing.
Maintains and standardizes Citrix images.
Patches environments monthly meeting department goals.
Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
Monitors Citrix farm resources and take actions as needed.
Participates in special projects as required.
Performs other duties and responsibilities as required.
Keeps current with relevant technologies that apply to their day to day job.