Sr Channel Planning & Programs Manager | Labor Strategy

T-Mobile • Bellevue, WA

4d

About The Position

This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence. You’ll serve as the operational engine for labor programs—owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged.

Requirements

• High School Diploma/GED (Required)
• 7+ years of experience in sales operations, strategy, and/or program management.
• Strong project or program management skills—especially across distributed teams or functions
• Proven ability to juggle multiple initiatives without missing the details
• Comfort navigating ambiguity, shifting priorities, and fast decision-making
• Strong written and verbal communication
• High accountability
• Data Analysis Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required)
• Negotiation Excellent influencing and negotiation skills (Required)
• Project Management Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)
• Problem Solving Demonstrated use of innovative yet analytical approaches to problem solving. (Required)
• Software Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Tech industry preferred.
• Retail/wireless sales/service experience a plus

Responsibilities

• Program + Project Execution Run the day-to-day execution of labor-related programs
• Own workback plans, risk tracking, and follow-through—especially for initiatives with executive visibility
• Ensure stakeholders are clear on deliverables, timelines, and dependencies
• Workforce Management Expertise Apply WFM fundamentals to guide decisions and prioritize work
• Pressure-test asks against headcount, earned hours, and forecast principles
• Serve as a thought partner to the Retail Labor Strategy team
• Cross-Functional Leadership Lead cross-functional conversations without direct authority
• Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy
• Be the go-to person who keeps projects moving, blockers cleared, and teams aligned
• Operational Rigor Build lightweight, repeatable structures that make execution smoother and more predictable
• Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake)
• Reduce one-off work by scaling repeatable solutions

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED