Sr Certification Analyst

Fiserv•Marietta, GA

2d•Onsite

About The Position

Fiserv is a global leader in payments and financial technology, and our certification team ensures the seamless flow of secure transactions worldwide. As a Certification Analyst, you will manage the overall certification process, including EMV and Rapid Connect, assisting Mid-Market and National merchants and Independent Software Vendors (ISVs) in coding to Fiserv Specifications. Your goal is to ensure all electronic transactions process to receive maximum approvals, qualify at the best interchange rates, and minimize chargebacks or fines from the Brands.

Requirements

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
Strong knowledge of transaction processing formats and industry association rules, highly preferred.
Functional expertise in assigned areas of support (PC, Terminal, Vendor, or Internal Products) as well as telecommunications and operating systems.
Technical proficiency in data file analysis; knowledge of programming, shell scripts, and JCL may be required.
Buypass mainframe experience and a strong understanding of business processes and functions.
Excellent Verbal Communication Skills to lead calls with Clients, Internal resources, and the Management team.
Proficiency in MS Office Products, specifically Outlook, Word, Excel, PowerPoint, and MS-Project.
Determination and drive to continually follow up and validate information in a fast-paced environment.

Nice To Haves

Tandem Mainframe experience is a plus.
Previous experience working with developers and TCoE in a matrixed corporate environment.
Advanced knowledge of specific Brand (Visa/Mastercard) chargeback and fine structures.

Responsibilities

Ensure the successful execution and completion of certification and testing functions for products, systems, processes, and files.
Review and analyze requirements, create test scripts, analyze message formats, and perform low and high-level testing.
Debug authorization, settlement, and communication protocol errors and message formats.
Perform due diligence to effectively troubleshoot and investigate independently prior to engaging management or opening a defect request.
Provide business and technical requirements to clients and internal resources, leading calls with clients, internal teams, and management.
Manage moderately complex to complex projects under pressure and with minimal supervision, utilizing high amounts of independent discretion.
Identify and recommend process improvements to management while updating necessary documentation and specifications.
Maintain daily working relationships with internal business partners, including Compliance, Front and Back-end developers, TCoE, Product, and Integrated Partners.
Provide testing and technical coaching or mentoring to less experienced staff.
Manage rapid change in a diverse environment, which may include working weekends or after business hours to support client project requirements.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave