Sr. Care Center Billing Specialist

Privia Health

2d • $21 - $23 • Remote

About The Position

Must be available to work any 8 hour shift between the hours of 8am-9pm EST, remotely.
he Sr. Care Center Support Billing Specialist supports our growing physician network. This person will
assist customers with all questions around billing/claims resolution,via current email technology platforms
and incoming calls. The role operates within a customer service oriented high-volume call center
environment.

Requirements

• High School Diploma preferred, advance certification a plus
• Familiar with healthcare billing and claim resolution preferred
• Experience with AthenaNet, Salesforce a plus
• 2+ years of full time experience in a call center customer service environment
• Familiarity using software such as Salesforce, Word, Excel, Web Browsers and cloud-based web applications
• Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely

Responsibilities

• Responding to high volume inquiries via email/phone
• Assist with triaging case volumes
• Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance
• Critically analyze a situation and escalate issues to the appropriate internal team; meticulously following up to ensure that the customer is served in a timely fashion
• Identify issues that occur on a repeated basis and provide feedback to management
• Act as a subject matter expert for all current and updated resources, ensuring to communicate updates to fellow team members and ensuring understanding
• Provide support in team chat with questions from team members
• Remain flexible to take on other duties as assigned
• Availability to work an 8 hour shift between the hours of 8am-9pm EST

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees