Sr. Billing Specialist

The Hartford • Hartford, CT

1d • Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As a member of the Collections team, you will be responsible for maximizing payments on unpaid premium balances for both Business Insurance and Personal Insurance. The Senior Billing Specialist engages directly with internal and external customers through multiple communication channels. On a typical day, your responsibilities will include handling incoming calls, making outbound calls, reviewing and responding to emails, managing non-phone assignments, and collaborating with Premium Audit, Agents and Brokers, Underwriting, and Service Operations teams to resolve premium disputes. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Requirements

• Prior Collections experience a plus
• Experience in Business Insurance required, Personal Insurance background a plus.
• Professional verbal and written communication skills.
• Has a high attention to detail including active listening skills and complete documentation review.
• Always maintains business etiquette and displays empathy.
• Strong influencing ability that aids in the recovery and resolution of unpaid premiums.
• Persistence in challenging situations to achieve desired outcomes.
• Ability to use strategic thinking to negotiate payments and increase collection effectiveness.
• Possesses strong ability to identify process opportunities and work through root cause problem solving.
• Proven ability to effectively meet daily & monthly Service Level Agreements (SLAs) in a high-demand environment.
• Effectively works independently while contributing as a collaborative team player.
• Driven to succeed with a strong sense of ownership and accountability.

Responsibilities

• Contacts customers with overdue accounts and attempts to either collect in full or negotiate a payment plan.
• Manage multiple delinquent accounts for debt collection efforts.
• Analyzes accounts to determine risk on unpaid account balances.
• Leverages internet searches or other tools to attempt to locate customers who have moved or changed phones numbers.
• Resolves customer discrepancy and complaints concerning billing.
• Determines the cost benefit of pursuing 3rd party collection efforts.
• Provides a frictionless customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees