Sr. Card Services Representative
About The Position
We are currently seeking a Sr. Card Services Representative for our Card Services department, located at our Copperfield headquarters. The qualified candidate helps to assist members with card services questions regarding their accounts, processes approved applications, settlement files, disputes and fraud cases. Other responsibilities include monitoring fraudulent card reports and conducting necessary research to resolve errors, process approved card applications, chargebacks, card renewal files, card orders and ITM/ATM disputes as necessary. This candidate will have a minimum of three years of banking, financial or other card services experience. If you are interested in making a "First-Rate" difference in our members' lives, here is an excellent opportunity for you! First Community is searching for top talent to staff 14 branches and corporate positions ranging from Houston to Dallas/Fort Worth to San Antonio/Austin. First Community is a progressive $2.5B+ asset credit union based out of Houston, Texas. We offer an excellent full-time benefits package that includes medical, dental, and vision coverage, long and short-term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part-time and full-time employees are eligible for 401(k) and a very generous 401(k) match. All First Community employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an Employee Activity Club. First Community has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District. First Community has a field of membership across 41 counties in the state of Texas. From our small beginnings to our current $2.5+ billion in assets, we have always operated under the philosophy of "people-helping-people” . First Community Credit Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more. First Community also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 170,000 members at our 14 locations. Wouldn’t you like to be a part of our growing team?
Requirements
- Minimum of three years of banking, financial or other card services experience
Responsibilities
- Assist members with card services questions regarding their accounts
- Process approved applications, settlement files, disputes and fraud cases
- Monitor fraudulent card reports
- Conduct necessary research to resolve errors
- Process approved card applications, chargebacks, card renewal files, card orders and ITM/ATM disputes as necessary
Benefits
- Medical, dental, and vision coverage
- Long and short-term disability
- Family life insurance coverage
- Paid time off
- Time off for volunteer events
- 401(k) and a very generous 401(k) match
- Community service events
- Free credit union membership along with a full range of banking services
- Robust Health and Wellness program
- Employee Activity Club
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
