Sr. Capacity Planner

Salesforce.com, Inc.•Bellevue, WA

56d•$172,000 - $236,500

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Public Cloud Capacity Planner will work with Salesforce's most critical services to ensure capacity availability as we scale in the public cloud. The successful candidate will bring knowledge of AWS, GCP, and/or Azure Services and a strong analytical background. They will have the drive to ensure Salesforce service owners have the capacity they need, where they need it, and when they need it. In addition to capacity assurance, the planner will be expected to deeply understand the Salesforce Service Owner's roadmap and risk profile for capacity availability.

Requirements

A related technical degree required.
5+ years experience experience in operations, business intelligence, strategy, capacity planning, financial modeling, analytics, or a related field.
3 years of experience managing or implementing services on Public Cloud (AWS/GCP)
Experience with using the AWS console to manage capacity reservations and knowledge of SQL, Python, and Jupyter Notebooks would be strongly preferred
Ability to tell stories with data, in a clear and concise manner
Strong written and verbal communication skills
Experience presenting to technical and executive audiences
Fundamental understanding of infrastructure and architecture (i.e., containerization, databases, etc.)

Nice To Haves

Experience with cloud infrastructure is beneficial.
The ability to work autonomously and manage multiple projects simultaneously.
A passion for problem-solving and ensuring customer success.

Responsibilities

Synthesize various, changing, complex data sets to create a cohesive story for both Salesforce service owners and our external public cloud providers
Monitor top Salesforce Services by capacity and evaluate utilization profiles
Communicate and liaison with service teams to understand and help establish their public cloud service needs
Work with internal tooling teams to automate repeated logic patterns and workflows
Work with internal engineering teams to automate reservation management, including buffers and auto-scaling reservations
Manage ongoing capacity allocations versus available capacity reservations
Disseminate new public cloud hardware roadmap and feature updates to internal stakeholders
Partner with public cloud provider's forecasting teams to ensure our demand signals are received and accurately integrated into their forecasting models
Review and manage the Savings Plan coverage of EC2 spend across deployments
Stay current with new AWS, GCP, and/or Azure products and features and the ability to filter and synthesize these new capabilities through both a cost and technical filter