Sr Business Systems Analyst- eComm

Dexcom • San Diego, CA

2d • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The Sr. Business Systems Analyst role will function as the IT liaison for business priorities within the Commercial and Tech Support team, leading the feature development and delivery for the team’s business partners. This will be accomplished by delivering prioritized and refined pieces of work for the agile team, ensuring quality and business value of finished work in line with business roadmap goals/timeline, obtained through close collaboration with business stakeholders. Additionally, will help to enhance and standardize team processes and manage system deployments to be repeatable and customizable, to support future market expansion implemented by the team. Where you come in: You manage relationships with business partners and ensure delivery of IT features that meet the goals and objectives of the organization. You take ownership within the team for support of Commercial and Tech Support portfolio features and collaborate with other analysts within the team. You can assist in the planning, design, development, of new Enterprise Application implementations and projects and enhancements. You will interact directly with business users and IT team members to gather requirements which will be used to provide an optimal solution for business needs. You will work independently or as a team and display the ability to juggle multiple tasks/assignments You create and maintain documentation on interfaces, jobs, schemas, standard operating procedures, and work instructions pertaining to data, data movement, systems, and databases. You review stories to ensure requirements are clearly understood and aligned to program guiding principles. You can troubleshoot incidents, fulfilling support requests, and ensure the overall health of Commercial and Tech Support Team managed applications (Ecom/MDA/MDA Support Form/Stelobot/etc.). You can develop clear and concise documentation. What makes you successful: You have IT business capabilities ownership experience You have the ability to work effectively with on-shore/off-shore team environment. You utilize strong analytical, problem-solving and communication skills. You demonstrated understanding of customer service processes, operations and procedures. You are familiar with Agile (Scrum) project management methodologies. You have prior experience working in regulated industry (Medical Device or Pharmacy). You have experience creating Development User Stories. What you’ll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 5-15%

Requirements

• IT business capabilities ownership experience
• ability to work effectively with on-shore/off-shore team environment
• strong analytical, problem-solving and communication skills
• demonstrated understanding of customer service processes, operations and procedures
• familiar with Agile (Scrum) project management methodologies
• prior experience working in regulated industry (Medical Device or Pharmacy)
• experience creating Development User Stories
• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience

Responsibilities

• manage relationships with business partners and ensure delivery of IT features that meet the goals and objectives of the organization
• take ownership within the team for support of Commercial and Tech Support portfolio features and collaborate with other analysts within the team
• assist in the planning, design, development, of new Enterprise Application implementations and projects and enhancements
• interact directly with business users and IT team members to gather requirements which will be used to provide an optimal solution for business needs
• work independently or as a team and display the ability to juggle multiple tasks/assignments
• create and maintain documentation on interfaces, jobs, schemas, standard operating procedures, and work instructions pertaining to data, data movement, systems, and databases
• review stories to ensure requirements are clearly understood and aligned to program guiding principles
• troubleshoot incidents, fulfilling support requests, and ensure the overall health of Commercial and Tech Support Team managed applications (Ecom/MDA/MDA Support Form/Stelobot/etc.)
• develop clear and concise documentation

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level