Sr Business System Analyst
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We are actively seeking a talented Sr Business Systems Analyst to join our Workforce Benefits Division in Newport Beach, CA. As a Sr Business Systems Analyst, you will serve as a strategic partner in transforming business needs into scalable technology solutions. You’ll lead efforts to analyze, enhance, and optimize systems and processes that support our digital insurance services. Your ability to bridge the gap between business and technology will be critical in driving operational excellence and delivering value to our customers. This role offers the opportunity to work cross-functionally with developers, stakeholders, and IT teams to shape the future of our customer-centric platforms.
Requirements
- Bachelor’s degree in Business Administration, Computer Science, or a related field.
- 6+ years of professional experience in business systems analysis or a related discipline.
- Experience in the financial or insurance industry.
- Proven expertise in business process modeling, requirements gathering, and analysis methodologies.
- Strong background in system integration and optimization across enterprise platforms.
- Proficiency with industry-standard tools for business analysis and documentation.
- Demonstrated commitment to continuous learning and professional development.
Nice To Haves
- Advanced degree in Business Administration, Computer Science, or a related field.
- Certification in Business Analysis (e.g., CBAP, PMI-PBA).
- Experience or Knowledge in Claims domain.
- Familiarity with Agile methodologies and enterprise-level systems.
- Exceptional problem-solving skills and a proactive, solution-oriented mindset.
Responsibilities
- Lead collaboration with UX/UI designers, developers, and business stakeholders to analyze and refine business processes and systems.
- Provide technical leadership and mentorship in business systems analysis, leveraging 6+ years of experience.
- Champion process improvement initiatives by designing and implementing efficient workflows that enhance operational performance.
- Facilitate requirement gathering and documentation, ensuring alignment between business goals and technical execution.
- Drive system integration efforts to ensure seamless data flow and optimized user experiences across platforms.
- Identify and resolve complex business and technical challenges, fostering a culture of continuous improvement.
- Stay ahead of industry trends and best practices in business systems analysis and process optimization.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
